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Frequently Asked Questions

General
Payment
Technical
I completed an offer in Tapjoy and did not receive my reward. Why?

 

Tapjoy has a support team standing by ready to help, and is more than happy to look into any issues related to these advertisements. The easiest way for you to get in touch with Tapjoy is by following the instructions located at https://support.tapjoy.com. Their support team will respond back as soon as possible.  

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I made an in app purchase and the resources have still not been credited to my game. Why?

 

Kindly check the version of the game and if it is not updated then please update to the latest version. Also, please clear the data (Go to settings>> Applications>>Manage Applications>>Brightwood Adventures>>Clear Data). If you have still not received the resources then please send a support ticket including Order ID/Screenshot of the purchase. 

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