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Frequently Asked Questions

General
Payment
Technical
Can I reset the game?

 

Unfortunately, we are unable to restart the game from the beginning. However, if you can provide us with a more detailed description of the issue, we can look into it.  

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Is it possible to transfer an account from Android to iOS or iOS to Android device?

 

I'm sorry, the feature to transfer an account from Android to iOS and iOS to Android is unavailable at this point of time.

However, we will be able to zero down the resources from your Android to IOS. If you wish to zero down the resources, kindly email Support Team at http://brightwoodadventures.rockyou.com/support

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Can I transfer my old account on to a new device?

 

You could transfer the Game manually by following the below steps given:

Go to Settings>>Transfer Game>>enter the IMEI Number(New Device ID information). Once the game progress is transferred, Kindly clear the data(Go to Settings >> Applications >> Manage Applications >> Brightwood Adventures >> Clear Data) and restart the application. Your game will resume from where you left.  

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I see my buildings and helpers in green. Is my game not working fine?

 

After uninstalling and re-installing,the images will take a while to show up after the reinstall. It's just because they take little longer to download on few devices. 

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